Can you track your Hermes driver?

All our services are fully trackable. Drivers with a handheld terminal will immediately make a collection scan, but other parcels may not show as collected until they are received into the depot. To track your parcel, you need to use your myHermes order number.

How do I claim against a courier?

Please note that to be eligible to make a complaint against a delivery courier service, you must have already complained to that courier company directly in writing and either received a final written response (sometimes known as a ‘deadlock letter’) or given the company eight (8) weeks to respond to your dispute.

How do I claim a damaged Hermes parcel?

The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.

What are my rights if a parcel is not delivered?

Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: by an agreed date. within a reasonable time – usually within 30 days.

What happens if my Hermes parcel Cannot be delivered?

If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we’re still unable to deliver your Parcel, we will return it to the sender’s address provided by you with the Parcel.

Why is my Hermes parcel late?

Your parcel may not be displayed on the Hermes Mobile App for a number of reasons: Your parcel may not have reached us yet. Your parcel may be still with your retailer or may be in transit to us. We may not be the delivery option for the retailer.

What do I do if my order never arrives?

If the seller can’t meet the revised shipping date, it must notify you again by mail, email or telephone and give you a new shipping date or cancel your order and give you a refund. The order should be canceled and a refund issued promptly unless you indicate by the revised shipping date that you are willing to wait.

What happens if an online retailer won’t refund?

How to complain to a company if you didn’t get what you paid for

Complain to the retailer.
Reject the item and get a refund.
Ask for a replacement.
Write a complaint letter.
Go to the ombudsman.

What are my rights on faulty goods?

Under the Consumer Rights Act, your consumer rights may allow you to get faulty goods repaired or replaced for free up to six years after purchase, although the longer you have had the goods the progressively more difficult it will be to show the defect arose as a result of the state of the goods at time of purchase.

When should I complain to the Ombudsman?

When to complain to an Ombudsman. If you’ve already contacted the company you have an issue with, but you haven’t managed to achieve a satisfactory resolution to your complaint, then you can consider taking your complaint to the relevant industry ombudsman.

Is it illegal for a company to not give you a refund?

It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Read more about consumer protection from unfair trading.

Can the BBB get me a refund?

Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn’t able to force companies to fix the dispute. The best way to get your money back if the company doesn’t refund you through its own policy is to file a fraud complaint through your bank or credit card company.

Should I have to pay to return a faulty item?

The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).

How long after purchase can I return faulty goods?

How long do I have to return faulty goods? You have the right to reject your item and get a refund within 30 days of possessing the goods. You could also ask the retailer to repair or replace your item within six months of purchase.

Can I return faulty goods after 28 days?

Retailers are under no obligation to give a refund if the item is of good quality. Many stores, however, will take back goods as a gesture of goodwill and to maintain customer relations. Most companies offer 28 days to return an item but this is often extended during the festive period.

Who is responsible for a faulty product?

You do not have a contract with the manufacturer. The shop has the legal liability to fix the item. If the item is faulty then you will have your legal rights under the Consumer Rights Act 2015 against the retailer.

What is faulty product?

We can expect to receive a product that has been properly tested and which is of reasonable quality and fit for the purpose for which we are buying it. In a legal context, a “faulty product” is likely to be one that is purchased new, rather than an old or second hand item.

Do I have to give a refund?

Can you exchange or get a refund without a receipt? If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt. However, many stores will offer an exchange or credit note, so its always worth asking.